Terms of Service

Last Updated: July 22, 2025

1. Acceptance of Terms

By accessing or using Emotional AI Agents ("Service", "Platform"), operated by Candy Prompts Ltd. ("Company", "we", "us", "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Service.

2. Description of Service

Emotional AI Agents is an AI-powered content enhancement platform operated by Candy Prompts Ltd., a technology company incorporated in the United Kingdom/Isle of Man. Our platform uses artificial intelligence and large language models (LLMs) to improve the emotional tone, clarity, and effectiveness of written content.

2.1 Core Features

• AI-powered text enhancement and rewriting
• Emotional tone analysis and adjustment
• Multiple output formats and styles
• Real-time content optimization
• User account management and analytics

2.2 AI Technology

Our Service utilizes advanced AI models including but not limited to: - OpenAI's language models (GPT series) - Additional third-party LLMs as integrated - Proprietary emotional intelligence algorithms - Machine learning content analysis systems

3. User Accounts and Eligibility

3.1 Account Creation

• You must be at least 13 years old to use our Service
• You must provide accurate and complete information
• You are responsible for maintaining account security
• One account per person or organization

3.2 Authentication

We support multiple authentication methods: - Email and password authentication - Google OAuth integration - Additional third-party authentication as implemented

4. Acceptable Use Policy

4.1 Permitted Uses

• Create, enhance, and optimize written content
• Use AI-generated suggestions for legitimate purposes
• Access analytics and performance metrics
• Share content in accordance with these Terms

4.2 Prohibited Uses

You may not use our Service to: - Generate harmful, offensive, or illegal content - Create spam, phishing, or malicious content - Violate intellectual property rights - Attempt to reverse engineer our AI models - Use the Service for automated bulk processing without permission - Generate content that violates third-party terms of service - Create deepfakes, impersonation content, or misleading information - Bypass rate limits or usage restrictions

4.3 AI-Specific Restrictions

• Do not attempt to extract or reverse engineer AI model parameters
• Do not use outputs to train competing AI systems without permission
• Respect content policies of underlying AI providers (OpenAI, etc.)
• Do not use the Service to generate content that violates AI provider policies

5. Subscription and Payment Terms

5.1 Subscription Plans

• Free Plan: Limited usage with basic features (10 monthly requests)
• Pro Plan: $9.99/month with enhanced features (500 monthly requests)
• Premium Plan: $25/month with unlimited usage and priority support
• Enterprise Plans: Custom pricing for organizational use

5.2 Payment Processing

• Payments processed securely through Stripe
• Billing managed by Candy Prompts Ltd.
• Refunds subject to our refund policy
• Automatic recurring billing for subscriptions
• All prices displayed in USD unless otherwise specified
• Taxes may apply based on your location

5.3 Refunds and Cancellations

• Monthly subscriptions can be cancelled at any time
• Prorated refunds available for unused subscription periods
• Free trial periods as advertised
• No refunds for usage-based overages

6. Intellectual Property Rights

6.1 Your Content

• You retain ownership of content you input into our Service
• You grant us license to process and enhance your content
• You warrant that you have rights to all content you submit
• You are responsible for ensuring content doesn't infringe third-party rights

6.2 AI-Generated Content

• Enhanced content is provided under a non-exclusive license
• You may use AI-enhanced content for any lawful purpose
• We retain rights to improve our AI models using aggregated, anonymized data
• AI outputs may not be unique and could be similar to content generated for others

6.3 Platform Intellectual Property

• Our AI models, algorithms, and platform technology remain our property
• You may not copy, modify, or distribute our proprietary technology
• Trademarks and service marks are our property
• User interface and design elements are protected by copyright

7. Privacy and Data Protection

7.1 Data Collection and Use

• We collect personal information as described in our Privacy Policy
• Content is processed to provide AI enhancement services
• Usage analytics help improve our Service
• We comply with GDPR, CCPA, and other applicable privacy laws

7.2 Third-Party Services

Our Service integrates with: - Google: Authentication services (subject to Google's Privacy Policy) - OpenAI: AI processing services (subject to OpenAI's Privacy Policy) - Stripe: Payment processing (subject to Stripe's Privacy Policy) - Additional AI Providers: As we integrate new LLM services

7.3 Data Anonymization

• We may create anonymized datasets from user interactions
• Anonymized data may be used for AI model training and research
• Complete anonymization ensures no personal identification possible
• Users may opt-out of data anonymization programs

8. AI Model Limitations and Disclaimers

8.1 AI Accuracy

• AI-generated content may contain errors or inaccuracies
• Users should review and verify all AI outputs
• We do not guarantee factual accuracy of generated content
• AI models may exhibit biases present in training data

8.2 Content Responsibility

• Users are solely responsible for how they use AI-generated content
• We are not liable for consequences of using AI outputs
• Users should fact-check and edit AI-generated content appropriately
• AI suggestions are tools to assist, not replace human judgment

8.3 Model Updates

• AI models may be updated or changed without notice
• Output quality and style may vary between model versions
• We strive to maintain consistency but cannot guarantee identical results
• Legacy model versions may be discontinued

9. Service Availability and Support

9.1 Uptime and Availability

• We aim for 99.9% uptime but do not guarantee continuous availability
• Scheduled maintenance will be announced when possible
• Third-party service outages may affect our platform
• Emergency maintenance may occur without advance notice

9.2 Customer Support

• Support available through email and in-app messaging
• Response times vary by subscription level
• Self-service resources available in our documentation
• Premium subscribers receive priority support

10. Limitation of Liability

10.1 Service Limitations

• Our Service is provided "as is" without warranties
• We disclaim all implied warranties of merchantability
• No warranty that the Service will meet your specific requirements
• We are not liable for indirect, incidental, or consequential damages

10.2 Liability Cap

• Our total liability is limited to amounts paid by you in the 12 months preceding the claim
• This limitation applies to all claims, whether in contract, tort, or otherwise
• Some jurisdictions may not allow these limitations

10.3 AI-Specific Limitations

• We are not liable for AI-generated content accuracy or appropriateness
• Users assume all risks associated with AI model outputs
• We do not warrant AI models will be free from biases or errors
• Third-party AI provider limitations apply to our Service

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from: - Your use of the Service - Your violation of these Terms - Your violation of applicable laws or regulations - Content you submit or generate through our Service - Your violation of third-party rights

12. Third-Party Services and Compliance

12.1 Third-Party Integration

Our Service integrates with various third-party providers: - Authentication: Google OAuth (Google Terms apply) - AI Processing: OpenAI and other LLM providers (their terms apply) - Payments: Stripe (Stripe Terms apply) - Additional Services: As we expand our capabilities

12.2 Compliance Obligations

• Users must comply with all applicable third-party terms
• We are not responsible for third-party service changes or outages
• Third-party privacy policies govern their data handling
• Users should review all applicable third-party terms

13. Termination

13.1 Termination by You

• You may terminate your account at any time
• Cancellation takes effect at the end of your current billing period
• You remain liable for all charges incurred before termination
• Some data may be retained as required by law

13.2 Termination by Us

We may terminate accounts for: - Violation of these Terms or Acceptable Use Policy - Non-payment of fees - Illegal or harmful use of the Service - Extended periods of inactivity

13.3 Effect of Termination

• Access to the Service will be discontinued
• Your content may be deleted according to our retention policy
• Prepaid fees may be refunded on a prorated basis
• These Terms survive termination where applicable

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

14.2 Dispute Resolution

• Disputes should first be addressed through our customer support
• Binding arbitration for disputes that cannot be resolved informally
• Class action lawsuits are waived where legally permissible
• Some jurisdictions may require different dispute resolution procedures

15. Changes to Terms

15.1 Modification Rights

• We may modify these Terms at any time
• Material changes will be communicated via email or platform notice
• Continued use after changes constitutes acceptance
• Users may terminate if they disagree with changes

15.2 Version Control

• Current version date is listed at the top of these Terms
• Previous versions available upon request
• Changes are effective immediately unless otherwise specified

16. Compliance and Regulatory

16.1 AI Regulation Compliance

• We monitor and comply with emerging AI regulations
• Users must comply with applicable AI use regulations in their jurisdiction
• We reserve the right to modify the Service to maintain compliance
• Industry best practices for AI safety and ethics are followed

16.2 Data Protection Laws

• GDPR compliance for EU users
• CCPA compliance for California residents
• Additional regional privacy law compliance as applicable
• Regular privacy impact assessments conducted

17. Company Information

Emotional AI Agents is developed and operated by CandyPrompts, a leader in AI-driven systems and intelligent innovation solutions.

CandyPrompts Information: - Website: https://candyprompts.com - Mission: Pioneering the future of AI-driven systems and intelligent automation

18. Contact Information

For questions about these Terms, please contact us at: - Email: legal@eaiagents.store - Support: support@eaiagents.store - Privacy: privacy@eaiagents.store

19. Entire Agreement

These Terms, along with our Privacy Policy and other referenced policies, constitute the entire agreement between you and Emotional AI Agents regarding the use of our Service.

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Last Updated: July 22, 2025 Version: 1.0